How we use your chat
Updated 12 November 2026
This page explains what the Fluid Intelligence assistant keeps when you chat with it, why, who can see it and for how long.
Your email address, so the chat stays private to you and the team can reply if you ask.
Your messages and the assistant's answers.
If you leave a note for the team, your name, your email and what you wrote.
A few short labels about the chat (for example the kind of problem), so the team can see what people ask about.
The assistant answers only from content Fluid Intelligence has approved. It does not use your chat to train any model.
To write an answer, your message is processed by an AI service (OpenAI). We remove email addresses and sign-in codes from your messages before any AI model sees them.
A small Fluid Intelligence team reads chats once a week to improve the assistant's content and to reply to notes. Every time someone opens a chat, it is recorded.
We don't sell or share your chat with anyone else.
A chat is deleted 365 days after its last message, together with your notes, labels and the technical records of how the assistant answered.
Your sign-in code is never stored.
We use cookies only to keep your chat and your sign-in working, and to remember your email address for next time. There are no advertising or tracking cookies.
You can sign out at any time.
To have everything we hold for your email deleted, write to sayhello@fluidintelligence.ai from that address. We delete it all, at once.